Information For New Carers
As a new carer, it can be difficult to navigate all the systems and resources there are to support you,
please take some time to review the documents and websites below.
Government Recognition of Carers
The Australian Government:
Statement for Australian Carers from the Carers Recognition Act 2010
This document outlines carers rights, choices and opportunities.
Link to the document
The Victorian Government:
The Victorian Charter Supporting People In Care Relationship from the Carers Recognition Act 2012
This document recognises, promotes and values carers. It encourages organisations and services to respect the important role carers play.
Link to the document
The Australian Government:
Aged Care Quality and Safety Commission Charter of Aged Care Rights
This information outlines the rights of older people to receive safe high-quality care and services and to be treated with dignity and respect.
Link to website
Link to booklet
The Australian Government:
The Australian Charter of Healthcare Rights
The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care in Australia.
Link to the document
Child Safety
The Australian Government:
National Principles for Child Safe Organisations
This information outlines the 10 National Principles for Child Safe Organisations that were endorsed by members of the Council of Australian Governments in 2019.
The principles aim to provide a nationally consistent approach to creating organisational cultures that foster child safety and wellbeing.
Privacy Statement
Alfred Health
Privacy Statement
As a public health service, Alfred Health will keep your information private.
Link to Alfred Health’s Privacy Statement
Office of the
Victorian Information Commissioner
The Victorian Government has a webpage with information about your privacy rights.
Link to Your Privacy Rights webpage
SendSafely by Carer Gateway
To maintain the security and privacy of your information, all correspondence from Carer Gateway will be sent to you electronically via an encryption program called SendSafely. The system sends a notification to your email address, requiring you to undertake some additional steps to access any communication you have been sent.
Link to SendSafely instructions
Advocacy Fact Sheet
As a carer, you have rights in relation to the services and supports you access, and so does the person you care for.
Download the Advocacy Fact Sheet